SMART design options include:

.

Use the  Pre-loaded assessment programmes without alteration

This is the normal procedure, at least initially.     The Pre-Loaded assessments are packed with features, and will normally suffice not only for your first self-assessment, but also for all your Service Management related assessment requirements.

Minor modifications to Pre-loaded assessment programmes

This will typically involve the addition of extra secondary questions which are particularly relevant to the individual customer.   It may also involve some rewording of questions to suit local terminology.    Weighting characteristics and Cross-referenced reporting indicators can also be altered at this stage

Major modifications to Pre-loaded assessment programmes

This may take the form of the deletion or addition of a large proportion of questions.     This modification is normally subject to an audit by Northallan to ensure that the process integrity

Creation of own assessment programmes

This option commences with a blank sheet, and will normally be for assessments other than IT Service Management or ISO20000
 

Selection of individual or groups of disciplines from pre-loaded data

Customers may wish to assess only certain parts of their Service Management processes.    Reasons include process outsourcing, key staff shortages and concentration on areas of concern.     Although BS15000 accreditation will not be achieved without assessment of all disciplines, this method is ideal as an interim measure.     SMART's reporting tools advise clearly which disciplines have been omitted or part completed