Northallan offer a number of bespoke products.    These tools are utilised in a number of ways: by Northallan staff during consultancy roles, and third parties who lease, licence or purchase the processes and tools to enable their own consultant processes.    These tools are maintained to the highest level of conformity with current standard practices.     They extend the scope of these practices by the addition of many useful and practical features which have been gleaned from years of experience.    We feel it is not sufficient to simply pay lip service or 'tick the box'.    Adherence is and should be measurable.

SMART Assessment Tool

        SMART, the Northallan Service Management Assessment and Reassessment Tool, is an integrated software and process product.

Value for Money Assessment

VMA helps you with all fiscal decisions regarding Service Management implementations and future developments.   Outsourcing components receive particular attention

Management Reporting Improved

A comprehensive service to analyse existing data and reports, recommend strategies, implement solutions through process change, training, improvement of existing reporting and the creation of essential new reports.

SLA Policing

SLA Policing is an unique tool which relieves you of the responsibility of monitoring the performance of your external suppliers.

Business Realignment Service

BRS provides both a framework for realigning  your Service Management processes with the most appropriate model for your purposes, and practical support for implementation of the solution